Privacy Policy

This Privacy Policy applies to the services of Karen & Olivia Vancouver, registered with the Dutch Chamber of Commerce (KvK) under number 42172890, and reachable at info@karenandolivia.com.

We respect the privacy of our customers and ensure that personal information is handled confidentially and with care.

1. What information do we collect?

We collect personal information that is necessary to process orders, provide customer service, and improve our services, including:

Full name
Address details
Email address
Telephone number, if provided by the customer
Order details
Payment information processed through our payment provider
IP address
Device information
Website usage and browsing behavior

2. Why do we process your information?

We process personal information for the following purposes:

Processing and shipping orders
Sending order and shipping updates
Providing customer service and support
Handling returns, refunds, and complaints
Improving our website, products, and services
Sending marketing communications when the customer has given consent
Complying with legal and administrative obligations

3. Sharing information with third parties

We only share personal information with parties that are necessary to provide our services, such as:

Shopify
Payment providers
Shipping and delivery partners
Tracking and analytics applications
Email service providers
Fulfillment partners
Accounting and legal service providers

We do not sell personal information to third parties.

4. How long do we retain your information?

We retain personal information only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

5. Cookies

Our website uses cookies for functionality, analytics, and marketing purposes.

Customers can manage their cookie preferences through their browser settings or through our cookie banner, where available.

Please also see our Cookie Policy for more information.

6. Your rights

Depending on applicable law, customers may have the right to:

Request access to their personal information
Request correction of inaccurate information
Request deletion of their personal information
Request restriction of processing
Object to certain types of processing
Request data portability

Requests can be sent to:

info@karenandolivia.com

7. Contact

Karen & Olivia Vancouver
Dutch Chamber of Commerce (KvK): 42172890
Email: info@karenandolivia.com